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International Office

Ireland- 3G Direct Pay Limited

Suite 3 ULYSSES house, Foley street, Dublin Ireland

TEL: +353 1 8764849 / 353 1 888 1004

 

Africa Headquarters

Kenya- Direct Pay Limited

2nd Floor, Avenue 5 building, Rose Ave, Nairobi, Kenya Map

TEL: +254 708 480275 / +254 706 358022

Other Offices

Tanzania – One Payment Tanzania Limited

7th Floor Amani Place, Ohio Street, Dar Es Salaam.

TEL: +255 22 2196814

 

Uganda – Direct Pay (U) Limited

Office Suite 350, 4th Floor Acacia Mall, Plot 14-18 Cooper Road, (off Acacia Ave)

TEL : +256 312 531 535 or +256 312 531 536

Other Offices

Rwanda – Direct Payment Ltd

14th Floor Kigali City Towers, Avenue Du Commerce, Plot 6418

TEL: +250 788 180 100 

 

Zambia – Pay Now Zambia Limited

Plot 4648, Addis Ababa Roundabout, Rhodes Park, Zambia, Lusaka
TEL: +260 211 372 701

Other Offices

South Africa– Pay Gate

240 Main Road,

Rondebosch, Cape Town

TEL: +27 (0)87 820 2020

 

Namibia

Unit 3, 1st Floor, Gareth Park

TV More Street, Windhoek, Namibia

Tel: +264 61 400 247

 

Support Center / Sales

Email: support@directpay.online

sales@directpay.online

TEL: +254 708 480275 /  +254 706 358022

 

Help Center

Customer Care Center

How to Start Launching Transaction

Send us an email to support@directpay.online and our team will be in touch with you. Include the following details in your email, company full name, company website url, physical address.

 

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Airlines, Travel Agents, Tour Operators, Hotels and Ecommerce

FAQs

What Payments options do you accept?

We accept all card payments, Visa, MasterCard, Amex, Paypal. Cross Border mobile money Mpesa, Tigo Pesa, Airtel money, MTN  (MTN  Zambia, Uganda  & Rwanda)

 

In which countries is the payments solution accepted

Our solution is cloud based and can be used anywhere in the world.

 

Do you have a Wordpress Plugin?

Yes absolutely, Our WordPress plugin can be connected to any commerce cart, we have a woo commerce connection.

 

Technology

What system requirements do I need to use your service?

Our solution is cloud based and you will not need any special features to start using it.

 

Do you have any mobile apps that make your solution easily accessible?

Yes! We provide a mobile app called mSWIPE+ which accepts all modes of payment and it is linked to your back office account with Direct Pay Online. It also accepts mobile payments and it is the only app that supports multiple transaction types.

 

Which language do you use with your API?

We primarily use the XML language and php as the secondary language.

 

Do you have any plugins or extensions that make the integration process easier & faster?

We have developed a few plug and play solutions for popular eCommerce solutions like woo commerce and magento. Contacts us at support@directpay.online to get you started.

 

What options do you have for mobile apps integration to your payments solution?

Our easily customization APIs can integrate to both web and mobile applications. Kindly contact our support team to access our API documentation.

Fraud Prevention Tips

How verify a credit card?

  1. Check that the card is a real plastic card and not a copy
  2. Check for any alterations in the card
  3. Check that the card holder name matches with the name in the identification documents

 

PCI DSS Compliance: The 4 Most Important Things Merchants Need to Know

Complying with the PCI DSS can be daunting and challenging, but ultimately it is crucial for security of your customers and, thus, the success of your business. Click here for the 4 most important things you need to know about PCI DSS compliance.

My customers wants a refund... Where do I start?

To launch a refund, please contact our support team on support@directpay.online. In addition please note that it is very important to launch a refund to your customers as it is good from the customer care side and it will prevent charge backs.

 

The 3 Most Common Types of Chargebacks and How You Can Prevent Them

Chargebacks are one of the top challenges of online payments, but in this digital era, with most consumers demanding a way to pay online, merchants must find a way to cater to their needs while protecting their businesses. Click here to read an informative blog post on how to quickly prevent chargebacks.

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