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Contact-Us

Contact Us

International Headquarters

Suite 3 ULYSSES house,
Foley street, Dublin, Ireland
TEL: +353 1 8764849

 

Africa Headquarters

Avenue 5 building
Rose Ave,  2nd Floor
Nairobi, Kenya Map

TEL: +254 708 480275

TEL: +254 706 358022

Regional Offices

Tanzania – 7th Floor Amani Place, Ohio Street, Dar Es Salaam.

TEL: +255 22 2196814

 

Uganda – Acacia Mall – Kololo, 4th Floor  Plot 14-18 Cooper Road, Office Suite 350

TEL : +256 312 531 535 or +256 312 531 536

Regional Offices

Rwanda – Kigali

City Towers 14th Flr

TEL: +250 788 180 100

 

Zambia – Lusaka

C/O Regus
Plot 4648, Addis Ababa Roundabout
Rhodes Park
TEL: +260 211 372 701
lusaka.rhodesparl@regus.com

 

Support Center

support@directpay.online

Telephone

TEL: +254 708 480275
TEL: +254 706 358022

 

Sales Office

sales@directpay.online

TEL: +255 700 777215

 

Help-Center

Help Center

Customer Care Center

How to Start Launching Transaction

Send us an email to info@directpay.online and our sales team will be in touch with you. Include the following details in your email, company full name, company website url, physical address.

 

Talk To Us Anytime...

Airlines, Travel Agents, Tour Operators, Hotels and Ecommerce

FAQs

What Payments options do you accept?

We accept all card payments, Visa, MasterCard, Amex, Paypal. Cross Border mobile money Mpesa, Tigo Pesa, Airtel money, MTN  (MTN  Zambia, Uganda  & Rwanda)

 

In which countries is the payments solution accepted

Our solution is cloud based and can be used anywhere in the world.

 

Do you have a Wordpress Plugin?

Yes absolutely, Our WordPress plugin can be connected to any commerce cart, we have a woo commerce connection.

 

Technology

What system requirements do I need to use your service?

Our solution is cloud based and you will not need any special features to start using it.

 

Do you have any mobile apps that make your solution easily accessible?

Yes! We provide a mobile app called mSWIPE+ which accepts all modes of payment and it is linked to your back office account with Direct Pay Online. It also accepts mobile payments and it is the only app that supports multiple transaction types.

 

Which language do you use with your API?

We primarily use the XML language and php as the secondary language.

 

Do you have any plugins or extensions that make the integration process easier & faster?

We have developed a few plug and play solutions for popular eCommerce solutions like woo commerce and magento. Contacts us at support@directpay.online to get you started.

 

What options do you have for mobile apps integration to your payments solution?

Our easily customization APIs can integrate to both web and mobile applications. Kindly contact our support team to access our API documentation.

Fraud Prevention Tips

How verify a credit card?

  1. Check that the card is a real plastic card and not a copy
  2. Check for any alterations in the card
  3. Check that the card holder name matches with the name in the identification documents

 

My customers wants a refund... Where do I start?

To launch a refund, please contact our support team on support@3gdirectpay.com. In addition please note that it is very important to launch a refund to your customers as it is good from the customer care side and it will prevent charge backs.

 

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